PATIENT RESOURCES

Our goal is to provide our patients with the highest quality care. For information on what to do to prepare for your visit and other responsibilities of the patient please read through the following sections.

First Visit

Please arrive 30 minutes prior to your appointment time to have all of the necessary paperwork filled out. Our forms are very thorough and take time to complete. We have the New Patient Packet available in our Patient Forms section for you to print and fill out before you come to your appointment.

 

 

What to Bring

Your MRI and/or CT films are needed for your first appointment. These are an integral part of your evaluation and your appointment may be rescheduled if you do not bring the films with you.

In order to provide you with the best possible care we encourage you to make arrangements for child care during your appointment. This will allow your healthcare provider to give you their undivided attention.

 

 

 

Insurance and Co-Pay

We will do our best to assist you in every way in complying with the particular guidelines of your insurance plan. However, it is ultimately your responsibility to make sure that you have the necessary coverage for any services rendered in our facility.

We are obligated to collect your insurance co-pay at the time of your visit. Every time you see any of our providers you will need to make your co-pay. This includes all follow up visits, discussions regarding any medication you are taking or medical counseling of any kind. To learn about what insurance we accept, please see the Insurance Accepted <link> section.

Some insurance plans ask that you go to a particular facility for tests. This may include laboratories, X-ray facilities and hospitals. We make every effort to send you to the appropriate facility; however, it is your responsibility to know if you are limited to a particular facility for these tests and to inform our staff of such.

Pre-certification

You will need to notify us if your plan requires any pre-certification or prior authorization for any service we provide. This includes office visits, procedures, surgery and physical therapy. We will assist you with the process or any information needed but, again, you are responsible for making sure any required pre-certification or prior authorization is obtained prior to your treatment.

For patients from out of town: you may be referred for additional treatment that requires you to stay in Anchorage overnight. It is your responsibility to arrange for your own accommodations and travel, including taxicabs. If you have Medicaid you must obtain your travel vouchers from your referring physician. APCA will not arrange for travel.

Patient Rights and Responsibilities

Patient Rights

  1. You have the right to have your pain taken seriously.
  2. You have the right to be treated with dignity and respect by our staff and representatives.
  3. You have the right to have your pain thoroughly assessed and treated.
  4. You have the right to have your pain reassessed regularly and your treatment adjusted if your pain has not eased.
  5. You have the right to receive the necessary information from your provider to make informed consent prior to the start of any procedure.
  6. You have the right to ask questions and actively discuss options about how to manage your pain.
  7. You have the right to obtain current, concise and easily understood information regarding your diagnosis, treatment and prognosis.
  8. You have the right to pursue educational sources to enhance your own understanding of your pain.
  9. You have the right to refuse any and all treatment to the extent permitted by law, and to be informed of any of the medical consequences of their action.
  10. You have the right to every consideration of privacy concerning your own medical care program limited only by state statutes, rules, regulations, or imminent danger to yourself or others.
  11. You have the right to examine and receive an explanation of your medical bill.

 Patient’s Responsibilities

  1. To provide your pain provider with complete and accurate information and records to optimize your evaluation and treatment plan.
  2. To be respectful and considerate of the rights of other patients and the Practice staff.
  3. To comply with all details of signed medication contracts.
  4. To keep scheduled appointments and notify the Practice if you are unable to do so. We request 24 hours notice for any appointment cancellation or rescheduling.
  5. To cooperate fully with your providers in your mutually accepted treatment plan. If you refuse treatment or do not follow instructions, you are responsible for the consequences.
  6. To assure that the financial obligations of your care are fulfilled.

Insurance Accepted

Advanced Pain Centers of Alaska is a preferred provider with Premera Blue Cross and Cigna. APCA is also contracted with Beech Street, First Choice Health, Multiplan and Coventry. We do not accept out-of-state worker’s compensation claims or third-party auto insurance.

Advanced Pain Centers of Alaska also accepts:
Alaska Worker’s Compensation claims
Commercial insurance
Federal Worker’s Compensation claims
Medicaid
Medicare
Some auto insurance
Tricare
VA